Get Support
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Step-by-Step Support for Products
Step 1
Locate your product serial number.
Step 2
Visit the Univerus Waste & Recycling Community to troubleshoot your problem. Get install guides, product manuals, product training, video tutorials and software downloads.
Step 3
Call our technical support line – one of our experienced tech support representatives will attempt to diagnose and fix your problem.
Technical & Sales
Monday–Friday 8 am – 8:30 pm EST
1-866-241-4009
Sales
uwrsales@univerus.com
Support
uwrsupport@univerus.com
Step 4
Complete the Return Authorization Form (RMA). After submitting this form, you’ll receive an RMA number and detailed instructions via email.
Step 5
Pack your equipment carefully for shipping with plenty of packing material to prevent damage during shipping. Write the Return Authorization Number on the outside of the box and ship to:
Univerus Waste & Recycling
17773 Grant Rd.
Cypress, TX 77429